Item(s) are subject to RETURN/EXCHANGE/REFUND if we receive the item/s within:

TIMELINE

• 3 business days from date of delivery for orders placed within Lagos
• 5 business days from date of delivery for orders placed within Nigeria but outside Lagos.
• 10 business days from the date of delivery for orders shipped outside Nigeria
• The item(s) MUST  physically be in our possession within the above time frame for the item to qualify for an exchange or refund.  There are no exceptions to this rule.

EXCEPTIONS

• Items purchased in store can only be exchanged not refunded.
• If the error is from us, we will bear the cost of the delivery.

CHARGES

The customer is responsible for the cost of sending the item/s back to us. For customers within Lagos we are able to offer a pick up service at a cost. The pick up cost is the same cost of the initial shipping.

METHOD OF REFUNDING

Refunds are issued minus the cost of shipping via the same channel the item(s) were paid for e.g Cards, PayPal or Bank Transfer.

PRODUCT CONDITION

• All items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
• In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
• Sale items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
• Once we have received your return, an exchange will be shipped within a week or a refund issued within 1-3 business days as the case may be.
• Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.